I am absolutely disgusted in how you treat your clients!! You should be ashamed!!

I am disgusted at how the installers/technical team treated me over the weekend. On Friday I reported a E48-32 signal error. Everything worked just fine and then this error appears, called the support team and they tried a reset a signal to the point they recommended i call a technical to come look at the problem. At this point its a call our fee of R350 that will be charged to me. I called the recommended number (In Brackenfell - Cape Town) and spoke to a Micheal who to my surprise doe not come out himself but sub-contracts this to a Mathew. Mathew rocks up and does not have a long enough ladder and requests to use mine. They enter my premises without PROTECTIVE MASKS!! I show them that my explora (which I have had over 2 years) is not receiving signal and my xtra view works but not all channels, understandably as the primary not receiving signal. They remove the dish and let me know that I need a 65cm dish to run a explora? I looked at the and said so why did it work for over 2 years and now i need a bigger dish. They could not help and they put back the dish, but now both my primary and xtra view do't work. All I asked was that they leave me with how they found it. They could not and promised to return same day with a longer ladder to get the signal. They NEVER Returned! Then on saturday I call Michael and he said that I shoudl call Mathew, the sub-contractor. I told him, why shoudl I teh client follow up his mess, he shoudl, he insisted I call, which I did. Mathew told me he will see me at 15h00 on Saturday, well here we are and still nobody even bothered to contact or fix my problem. DSTV, you guys are disguising and should be ashamed, I have been with you over 15 years and is this the way you respect a life long client. You guys are honestly disgusting and should be ashamed of yourselves. This is not my last resort - can you at least find it in you to make contact and resolve my problem, I paid for this month and I am not receiving my benefits? I look forward hearing form you! Now lets see how long this will tale to resolve!