BK
Barbara K
1 reviews | Active since Jun 2018
30 Jan 2024, 09:22
I always pay on time
I always pay on time. I have been a subscriber since 2008. Last month they suspended my account saying that I don't pay enough. I had to pay R250 to get reconnected. But what I don't understand is that I payed R579 for a couple of months. Then I went onto there whatsapp account and there is says my balance is R529. According to me I have paid to much. I need the to explain why they didn't credit me and disconnected me last month.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2024, 09:28Hi Barbara,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2024, 09:28
Official
Hi Barbara,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2024, 12:08Hi Barbara,
This is a private response. Kindly confirm the correct ID number/customer number so that we can check the account and assist further, thank you.
Kind regards
DStv: Hello Peter Team
This is a private response. Kindly confirm the correct ID number/customer number so that we can check the account and assist further, thank you.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2024, 12:08
Official
Hi Barbara,
This is a private response. Kindly confirm the correct ID number/customer number so that we can check the account and assist further, thank you.
Kind regards
DStv: Hello Peter Team
This is a private response. Kindly confirm the correct ID number/customer number so that we can check the account and assist further, thank you.
Kind regards
DStv: Hello Peter Team
Best regards,