1 reviews | Active since May 2017
Hungry for money
<p>I have been struggling with DSTV the past 2 months. I opened this account in October last year and since the begining I told them that I want my payment date on the 1st of each month. Suddenly in April every 3 to 5 days my account was switched off. Everytime i call them, send my proof of payments to the call centre and to accounts. Eventually towards the end of April one of the call centre people told me my payment date is on the 21st. It was changed in February by me. I asked for it to be changed. So on 29 April i make my next payment via EFT and again it get switched of the next day. So i called again to have it switched on and had to send proof of payment to call centre to attach to my account. 3 days late my decoder is switched off again. Call and then they told me it is because of my payment date and a outstanding amount. Asked them yet again to change the payment date. So this lady told me that i have to pay R280 extra to have the payment date changed to the original plus the outstanding charges. I ask about the charges and she couldn't tell me what it is for, but i have to pay it. Since the beginging of May, I have to call every 3/4 days to have my DSTV switched on. On Monday(15/5) I called, yet again, this rude lady told me to pay my account, she can't switch it on. Eventually after holding on and fighting for about 12 minutes, she switched it on. Tuesday(16/5) moring i get up and DSTV is of again. Call again, spoke to a very friendly and helpfull guy, he switched on my dstv and told me it will not go off again. I asked him to check all the costs on my account and what it was for. So he told me that I was in advance with my account with a few rands, but i owe them almost R600 for everytime they had to switch on my account. SO....... surprize, surprize............. Got up this morning and DSTV is yet again switched off.</p> <p> </p> <p>I refuse to pay this money, because they don't do there jobs. Why must I pay for other peoples mistakes. It looks to me that DSTV are in financial difficulty and need to steel form othe people. Just think about it, if they take R50 from a hundred people per day for a year, how much extra money they make. I have most of the people at the call centre's names that i spoke to, I have all my emails that i send. I have all the records of the calls that i made. NOT LEAVING IT HERE, DSTV, I WILL TAKE IT FURTHER</p>
Dear Madeleine
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Madeleine
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
So i called DSTV to have my services reconnected YET again this morning. The lady at the call center asked me YET again to send my proof of payment for end April. I send it AGAIN for the 4th time this month to the accounts department. She told me that i must be patient, they will eventually come back to me.
DSTV are you going to pay all my calls that i had to make since April? Are you guys going to pay my internet costs? And are you guys going to pay all those R50 reconnection fees?
So i called DSTV to have my services reconnected YET again this morning. The lady at the call center asked me YET again to send my proof of payment for end April. I send it AGAIN for the 4th time this month to the accounts department. She told me that i must be patient, they will eventually come back to me.
DSTV are you going to pay all my calls that i had to make since April? Are you guys going to pay my internet costs? And are you guys going to pay all those R50 reconnection fees?
Dear Madeleine
We would like to take this opportunity and thank you for bringing your query to our attention.
Please note we contacted you on ***, to no avail. However, we spoke to your husband and billing was explained.
We have reconciled the account and have reversed the reconnection fee's that were charged from April 2017.
On the 2nd January the was no payment on the account until when the services were disconnected on the 16th which left the account with an overdue of R173.65.
Next payment will be R962.65 due on the 21st May to update the account until the 20th June.
Furthermore, we have emailed the DStv statement from January to date to: *** for your perusal.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,
Dear Madeleine
We would like to take this opportunity and thank you for bringing your query to our attention.
Please note we contacted you on ***, to no avail. However, we spoke to your husband and billing was explained.
We have reconciled the account and have reversed the reconnection fee's that were charged from April 2017.
On the 2nd January the was no payment on the account until when the services were disconnected on the 16th which left the account with an overdue of R173.65.
Next payment will be R962.65 due on the 21st May to update the account until the 20th June.
Furthermore, we have emailed the DStv statement from January to date to: *** for your perusal.
Should you have any further questions, we are here to assist.
Kind regards
Lebogang
Best regards,
So my charges has been reversed. Thought my problem now solved.
I got up as usual at 5:15 this morning, just to discover that YET again my account has been disconnected.
So now I have to call DSTV again to have my account reconnected and again another R50 will be added. And so it will go on and on and on until I paid the R173.65.
What boggles my mind is that end January i paid my normal installment, had no problem, same in February and in March and April, why now suddenly i have to call every single day
So my charges has been reversed. Thought my problem now solved.
I got up as usual at 5:15 this morning, just to discover that YET again my account has been disconnected.
So now I have to call DSTV again to have my account reconnected and again another R50 will be added. And so it will go on and on and on until I paid the R173.65.
What boggles my mind is that end January i paid my normal installment, had no problem, same in February and in March and April, why now suddenly i have to call every single day
I called the call centre, spoke to Lindiwe.
She refuse to connect my services until i pay the R173.65
REALLY!!!!!!! although i paid my monthy installemnt
I called the call centre, spoke to Lindiwe.
She refuse to connect my services until i pay the R173.65
REALLY!!!!!!! although i paid my monthy installemnt
Dear Madeleine
Apologies for the frustration caused, we have reconnected your services.
I have called *** and spoke to your husband.
He had requested that we change the payment to the 26th, however, i see that today the date was changed to the 2nd.
Please provide us with a number we can contact you on to be able to liaise with you directly and assist further.
Kind regards
Lebogang
Best regards,
Dear Madeleine
Apologies for the frustration caused, we have reconnected your services.
I have called *** and spoke to your husband.
He had requested that we change the payment to the 26th, however, i see that today the date was changed to the 2nd.
Please provide us with a number we can contact you on to be able to liaise with you directly and assist further.
Kind regards
Lebogang
Best regards,