Huge issue with account after decoder transfer

on 9 Jan my dad and I went into the Multichoice Randburg offices to swap ownership of our decoders. As the payments for January were already done, they person who assisted also swapped the payment from my account to my dad's account as the subscriptions and decoders were swapped.<br> <br> However this has caused a HUGE problem. I see that in my 02 Jan statement I am charged for Feb for Premium and then again for Compact in January and these were NOT reversed! hence since Jan my account is in arrears. On the 14th Feb I went into the Randburg Multichoice again and they tried to assist but said there is only one person who can assist, and they were not there. They would resolve it and call me back but I didn't receive any calls.<br> <br> Now, yesterday I get home and see that my DSTV is disconnected due to arrears....I do not have time to go there AGAIN to sort this out...I paid extra last Saturday to get connected and after all that they have disconnected me....I am very upset and need this resolved urgently! I tried calling the contact centre yesterday but they were offline and no one could assist....very disappointing....I need a contact person to have this resolved!