HUGE COMPLAINT ABOUT A REFUND I HAVENT RECIEVED!

<p> Hello.</p> <p>My name is Cathy.</p> <p>I have a VERY BIG complaint about Dstv.</p> <p>On the 26th of June 2017 I over paid my Dstv premium by R387.</p> <p>That very same day I requested a refund of which they said it was fine.</p> <p>I have spoken to so many consultants and each one of them has a different story.</p> <p>Each time I phone I get asked for more and more documents to be sent through.</p> <p>I have been compliant with them and have sent everything they have requested.</p> <p>I AM STILL WAITING FOR MY MONEY!</p> <p>THEY STILL HAVE NOT PROCESSED MY REFUND AND ITS BEEN ALMOST THREE WEEKS NOW AND I HAVE SENT THEM EVERYTHING!</p> <p>They said it would take 5-7 working days BUT IT HAS NOT BEEN PROCESSED AND I HAVE NOT BEEN REFUNDED!</p> <p>I HAVE ALL THE NAMES OF THE PEOPLE I SPOKE TO!</p> <p>I AM EXTREMELY ANGRY BECAUSE THEY ARE VERY QUICK TO CUT MY DSTV WHEN THEY DONT GET PAID A CERTAIN AMOUNT BUT NOW THAT THEY HAVE TO PAY ME ITS 1000 EXCUSES AND QUESTIONS!</p> <p>THIS IS UNACCEPTABLE!</p> <p>I WANT MY MONEY!</p> <p> </p> <p>Cathy</p>