1 reviews | Active since Dec 2014
How to respond
Good day Rupert. <br> <br> You recently responded to my complaint on this site stating that you tried to reach me but you could not and that you require certain information regarding my account. <br> <br> This I find interesting because I have left the reference number given to me by Multichoice.<br> Besides, how could you have contacted me by any other means if, as you said in your response, you dont have my account details.<br> You also failed to provide me with any means of providing you with any confidential information except by posting it on a public forum.<br> <br> Please send me your contact email address to [Email Removed] so that I may provide you with the information you require. <br> <br> Regards<br> Wade
Reference is made to our telephonic conversation in regards to the service you received and the billing on your account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that the amount you paid on to your account was inefficient to cover your subscription for the period in question on the DStv Accesses Package; as a result your service was disconnected.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Reference is made to our telephonic conversation in regards to the service you received and the billing on your account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that the amount you paid on to your account was inefficient to cover your subscription for the period in question on the DStv Accesses Package; as a result your service was disconnected.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,