PW
Patrick W
1 reviews | Active since Aug 2014
04 Apr 2016, 13:40
How to pay for something and get nothing
Poor service, bad attitude and just a corporate greed looking to milk their client base.<br> When a decoder does not work then surely this should be of concern to you. Revenue losses. I cant pay for something that does not work.<br> <br> Bheki Ngomane, you seriously need to find something else to do along with Nompumelelo Maluleka. These 2 are the poorest in client service I have experienced in many a while. -10. Hopefully your organisation can fix up your mess. <br> <br> I need a response to why Multichoice is unwilling to assist me with a faulty decoder. They WONT fix it or replace it because they have procedures. I need someone to communicate with me.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 16:49Hello Pat0504,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that according to our records you've already been assisted, also note that we've tried getting in-contact with you but failed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that according to our records you've already been assisted, also note that we've tried getting in-contact with you but failed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply06 Apr 2016, 16:49
Official
Hello Pat0504,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that according to our records you've already been assisted, also note that we've tried getting in-contact with you but failed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that according to our records you've already been assisted, also note that we've tried getting in-contact with you but failed.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil