How to be *********** at customer service. By Malome Ramolefe DSTV Customer service consultant

<p>I am astonished by the incompetance of the customer care centre of DSTV. On the 1st of July I upgrade my subscription to the Premium package and pay at the same time. However DSTV keeps sending me SMS's saying I need to pay immediately or my subscription will be disconnected. This has happened 4 times this month already. Each time I have to call in and explain the situation all over. Then the service manager looks into my account and confirms that the payment was made and that the problem will be corrected, only to have the same situation repeat itself all over again withing a week.</p> <p> </p> <p>In my last conversation Malome Ramolefe, the DSTV Customer service "supervisor" assured me the issue is resolved, but alas...it is not....</p> <p> </p> <p>DSTV, WHY CAN YOU NOT GET YOUR ACCOUNTING SORTED?</p>