How not to treat q customer.

I cancelled my DSTV account other 15 April 2025 and was assured by the person I spoke to that there would be no deduction at the end of that month. Ti my chagrin a payment was deducted. Since then I was in contact by both the customer care and cancellation departments and was assured that my payment would we reversed within 48 hours. This did not happen and I called back this morning to find out why not. I waited for about 10 minutes and put the my phone down out of frustration. They did however, call me back and put me through to cancellations who told me that they could not help me. I had to speak to Customer Care who had just transferred me to them, however they could not transfer me to Customer Care. This is the worst experience I have ever had with with any company and believe me there have been a few.