How many times must i send a proof of payment?????

It all started with a mistake from my side not making sure i have paid money into my debit order account.After i realised my made a mistake i did a EFT payment to reconnect my dstv. A few days later i got disconnected again and called the multichoice call centre. They asked me to email them the proof of payment again witch i did. I was reconnected for two days and then disconnected again! I called them again and got to speak to a supervisor called Daniel Thwala who assured me after i sent him the proof of payment once again that the problem would be solved. The first of September the debit order went off but this time more than double the monthly instalment. I spoke to Daniel again and he aid i would be refunded!! Its seven days later and i still don't have my money back. I was on the phone with one of there call centre operators and got cut off after 20 minutes waiting for her to \talk to her supervisor"!! I am gatvol of dstv and there *********** employees!!!!! I want my money and i want it NOW!!! """