How long must I wait for my Explora2 Decoder

<p>I saw your advert on DSTV for the price lock and that it takes 48 hours to get. I went onto your website, did the application and was approved on the 28th of June and it still said that the decoder will be on its way, I also received an sms with an order number. I was phoned on the 30th of June and it was confirmed that my application was approved and that my decoder will be dispatched in the next 5 - 7 working days. I did not receive anything as yet. I phone DSTV again today, 17 July 2017 and I was told that my decoder has not been disptached and that it was ordered but they did not receive the decoder as yet to dispatch it... This is really poor service to have to wait 3 weeks, after I was told that I would have received the decoder by no later than the 7th of July. Do you want to lose customers? This is poor service. How can you sell a product or advertise a product and then make promises that you cannot keep. How can you not inform your clients that they will have to wait this long and the joke on top all of this is, that NO ONE can give me an ETA for my decoder. I need this matter resolved.</p>