How long must I be patient?

On 2020/07/05 I reported on Hellopeter.com "I was offered a price lock package about 6 weeks ago. The contract is updated (no problem doing that part and taking my money) but no DVR or dish was delivered. I have phoned numerous times and the only answer I get is that it was escalated and that I must be patient." I received a call from DSTV after the above review and was promised that the DVR and dish will be delivered. It is 8 days later and I am still waiting. How long must I be patient? Is more than 7 weeks not enough???