1 reviews | Active since Dec 2010
How long does it take
I was contacted in early Jan 15 for the R799 swap out promotion. I was told that i cannot authorise the swap out as i'm not the account holder. I gave them my Husband's nr to call. the same lady called me twice more with the same promotion. 2 more times i gave my husband's details to call. I called the call centre to enquire and was given the 41250 nr to sms. My Husband sent the sms and they called him 2 days later. they then said they need to conduct a credit check (i'm not sure for what reason as we've never skipped payment). This was 2 weeks ago and we haven't heard anything since. I called the call centre and i was told they can only escalate the matter to the sames team who will contact me within 48rs. Again no response. <br> <br> How long does this process take. A colleague made 1 call and the decoder was delivered within 48hrs, no questions asked. so, what's wrong with me?
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,