LJ
Leon J
1 reviews | Active since Jun 2013
15 Mar 2016, 10:41
How long does it take?
I am pasting the response that is now 10 days over due judge yourself how efficient \the team is\"<br> Enquiry Reference Number :<br> ***<br> <br> <br> <br> <br> <br> Dear DStv Customer,<br> <br> Thank you for contacting us. To keep track of your query, we've created a reference number for you. <br> <br> We are committed to resolving your query and you can expect a response within 24 hours.<br> <br> While you wait, why not have a look at what is hot on TV by clicking here, or find out more about managing your account quickly and easily with self service.<br> <br> Chat to you soon,<br> MultiChoice Team<br> <br> <br> "
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Mar 2016, 15:40Hello Leon Joubert,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your query and advised on our change of ownership process . All necessary documents forwarded to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your query and advised on our change of ownership process . All necessary documents forwarded to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Mar 2016, 15:40
Official
Hello Leon Joubert,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your query and advised on our change of ownership process . All necessary documents forwarded to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your query and advised on our change of ownership process . All necessary documents forwarded to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,