nV
nosiviwe V
1 reviews | Active since Mar 2011
04 Aug 2015, 11:25
How is this possible??
My name is Nosiviwe ,I wrote to you in connection with my DSTV account ,they rep**** to my complaint and they confirmed that they are going to do an investigation .I have recently called their call centre to find out if the matter has been attended, to my surprise I was told that I owe R326.00 although initially I was told that I owe R131.00.<br> <br> How is this possible??<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Aug 2015, 14:30Hello Ayubha,
We do apologies for the inconvenience you experienced in this regard.
As per our telephone conversation, Please refer to your personal email for account breakdown.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
As per our telephone conversation, Please refer to your personal email for account breakdown.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply06 Aug 2015, 14:30
Official
Hello Ayubha,
We do apologies for the inconvenience you experienced in this regard.
As per our telephone conversation, Please refer to your personal email for account breakdown.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
As per our telephone conversation, Please refer to your personal email for account breakdown.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,