How is such a company allowed to abuse clients so badly?

<p>So, today we are on 7 July, a month after my first complaint with DSTV and still not much done to get anything sorted? I have offered to pay for a full year ahead since day one, only to be waiting for account errors to be fixed. Every time this is done, my dstv was blocked and I had to email and phone to get it unblocked again. This happened so many times that my catch up started not working at all. At the same time this account is also still not fixed. </p> <p>Please can you advise why NO ONE at DSTV is making any effort to assist me with the catch up. IT STOPPED WORKING WHEN YOU STARTED BLOCKING MY ACCOUNT. No one seems to really have an intereste. I have just been phoned by a lady who does not sound like she has any idea of what's going on and been told to drive all the way to down to the DSTV centre and take my explora there and that we will need new equipment... What the hell? So i have to buy new equipment now just because all these issues started when you blocked my account, and DSTV refused to sent someone out to have a look at what is happening? How is that ok. How is it ok to make no effort to compensate for this absolute mess of a month, having to phoned daily from my side at my own expense and take my time every single day to get DSTV just to get my account and catch up sorted.. just to be phoned with a complete lack of interest and disregard of client service? This really is shocking. This monopoly from DSTV is so badly abused and a client treated like an absolute piece of **** and you as a client just being forced to pay and pay and pay but at the same time you can not expect any service back ?</p> <p>This really is shocking. I don't know if you know someone that has the authority to do anything, but I would appreciate your feedback as to what is going to happen with both the account and the catch up so I can take this matter further. I am now done begging DSTV for over a month just to help me. This when I have been a loyal<br />DSTV client and the only issues that arose is because of error's on DSTV side but I have to continuously pay for these errors.</p> <p>All these ads about how it is about the client ... really? From what I hear from people..the more i talk, the more social media become involved, even hello peter - it is an enormous amount of people complaining about the abuse by DSTV to keep on making you as a client spend money just for you to commit to attempt to assist - even though you don't fix the problems at all? How is it ok to treat people lik this just because you have the monopoly? I wonder if someone is actually going to respond seeing as I still have no response or solution on my previous hello peter post. It seems you just DO NOT CARE. </p>