How *********** can one place be?

I app**** for the DSTV Explora through multi choice lets say over a month ago, I was then told I was not approved due to my credit rating being bad, once checking my credit rating and seeing that there is absolutely nothing wrong with it I called DSTV back and asked them to please check the reason why I hadn't been approved again as there is nothing wrong with my credit rating. Miraculously I was then approved but wait I would only pay R30 more than my original subscription! So now I have been approved and two weeks later still no Explora, I got called on Tuesday to find out if someone had contacted me regarding delivery, um no I have not heard a thing, now Friday and I am still waiting not Explora no call, tried calling DSTV and NO ONE but NO ONE can actually assist they tell me that I must just wait for someone to call me SERIOUSLY???? How can such a big establishment operate so poorly?? I ordered from Take a lot and got my goods in Two days NOT two weeks and yes I still do not have them. So maybe someone can tell me how I actually can get hold of someone to deliver my infamous Explora?