How hard is it to close an account?

<p>It is horrid how I have struggled the last 3 months to have a residential account closed with DSTV. I took out one of these offers of DSTV that included subscription, Exprora and installation. Since October I have been charged different amounts and I have been to the Multichoice offices in Randburg 4 times in the last 6 months and can not count how many calls I have made. The solution given by Multichoice is to close the Residential account so that the R899 will be the only amount to be deducted. But as can be seen by the breakdown below so many people have closed the account and still, we had the wrong deduction this month.</p> <p>11th of October Lebo said that he would close the residential account if I pay R264,00 I have the receipt</p> <p>1st November 2016 correct amount R899.00</p> <p>1st December 2016 correct amount R899.00</p> <p>1st January 2017 Deducted R1976.29</p> <p>- Called in and spoke to Thebogo said he will review, still waiting for him to get back to us.</p> <p>- Drive to Multichoice and Nico and the supervisor confirms that R1079 was deducted in addition to the monthly subscription and that it would be paid back in 7 working days. </p> <p>1st February 2017 Deducted R1976.29</p> <p>- Call in and (could not take down the name of the person but they have all the recordings so they can find that out) confirms that R1079 was deducted in addition to the monthly subscription and that it would be paid back in 7 working days. </p> <p>- call in on the 18th of February 2017 and spoke to Zanele, she tries her luck and said that the money was paid back on the 6th of February 2017, still waiting for feedback ********** ********** <p> </p> <p>Is it really that difficult for MultiChoice to close the account that was superseded by the new contract and just deduct the R899.00 they should to every month?</p> <p>Let's see if there will be any resolution from this. </p> <p>Never had such horrific service. </p> <p> </p>