JB
Jaco B
1 reviews | Active since Jul 2010
10 Mar 2022, 16:16
How hard can DSTV make it for you to become a customer
My brother used to pay for our parent's DSTV, and now I'm offering to pay for it. I have an account, I just need to transfer the decoder to my name. I've never seen a business who makes it so difficult for customers to sign up. It's been three days, four emails and three phone calls. The staff is extremely rude and no progress was made so far. I've suggested NetFlix, t would be much easier! Wake up DSTV, you're in a dying industry and your poor service delivery will make it happen faster!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Mar 2022, 17:49Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Mar 2022, 17:49
Official
Hi Jaco,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JB
Jaco B's updateReviewer Update
11 Mar 2022, 11:19How long does it take to respond.
I've been trying to add a service to my profile for the past four days!
If this was a cellphone contract, the whole process would be done in less than an hour.
You CEO/Shareholders should be aware of this. The business will struggle to survive.
Jaco
***
I've been trying to add a service to my profile for the past four days!
If this was a cellphone contract, the whole process would be done in less than an hour.
You CEO/Shareholders should be aware of this. The business will struggle to survive.
Jaco
***
JB
Jaco B's update11 Mar 2022, 11:19
Reviewer Update
How long does it take to respond.
I've been trying to add a service to my profile for the past four days!
If this was a cellphone contract, the whole process would be done in less than an hour.
You CEO/Shareholders should be aware of this. The business will struggle to survive.
Jaco
***
I've been trying to add a service to my profile for the past four days!
If this was a cellphone contract, the whole process would be done in less than an hour.
You CEO/Shareholders should be aware of this. The business will struggle to survive.
Jaco
***