BM
Bilqees M
1 reviews | Active since Jan 2010
03 Jan 2017, 19:55
How do I get help????
<p>DSTV did an upgrade to the software recently. Since the upgrade, the HD channels keep going off intermittently. Screen just goes blank with no sound for about 30 seconds every few minutes. Then it randomly switches off and we then have to unplug the decoder to reset it. This happens specifically on the HD channels. I have tried calling the customer care line on ********** 222 but it rings a few times then gives a busy tone. I have tried to use the self-service but al that allows me to do is link and unlink smartcards! How can I get help with this problem??</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jan 2017, 08:12Dear Bilqees
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2017, 08:12
Official
Dear Bilqees
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jan 2017, 11:18Dear Bilqees
Thank you for taking our call, as discussed please take the decoder for testing to your nearest Multichoice Service centre or Agency to detrmine what could bee the problem.
Find this link where you can check your nearest Multichoice Service centre or agency : https://selfservice.dstv.com/agencies.
Let us know if the problem persist after your decoder has been tested.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply05 Jan 2017, 11:18
Official
Dear Bilqees
Thank you for taking our call, as discussed please take the decoder for testing to your nearest Multichoice Service centre or Agency to detrmine what could bee the problem.
Find this link where you can check your nearest Multichoice Service centre or agency : https://selfservice.dstv.com/agencies.
Let us know if the problem persist after your decoder has been tested.
Regards
Elna
Best regards,