How can we mess you around today?

A few weeks ago I gave my secondary PVR (HD PVR 4201******) to my friend so that she can enjoy the benefits of recording programs and to pause live TV. She arranged the installation of a duel LNB and we phoned DSTV to arrange the transfer - the call centre agent told us that we need to complete a transfer of ownership form and forward said with supporting documentation to DSTV. <br> <br> We completed the documentation and forwarded said to DSTV for transfer - today we receive a mail from DSTV (Case number ***) - \We have received the attached. Please note that the services on the smartcard you wish to transfer are paid up until 31.05.2015. The disconnection and change of ownership can be done on this date. Kindly forward the email on 31.05.2015 for us to process that request."<br> <br> There is no additional fee to have the secondary decoder on my account (because I pay the access fee for the first decoder(Explora 1002******) and not anything additional for the second decoder)<br> <br> I am now fed-up with all the hurdles we have to jump to \""transfer\"" my property to my friend!<br> 1)"