HOW CAN I FIX MY ACCOUNT WHEN STAFF DONT UNDERSTAN

This is the how many times request to fix my holiday home account. I have two DSTV accounts. Nobody in DSTV accounts is intelligent enough to put the puzzle together. Both account have the same address and the one account is on my wife's ID and the holiday home is on mine. Somewhere the intelligent people in DSTV accounts department(and I have spoken to many) appear not to be able to get the sums right. <br> My question stay how do my holiday account go from R594 Sept 2015 to a negative R295 in October2015 WHEN I ONLY USED MY HOLIDAY ACCOUNT 6 DAYS?<br> If you can do accounting I should have a credit balance. It appear that DSTV staff don't know what a credit is Or are they taught that way. Put the address together of my account and do the sums . This is my question to DSTV.<br> I contacted them through HELLO PETER and they have not rep**** officially only via HELLO PETER.<br> WHAT YOU HAVE DONE THIS FAR IS NOT GOOD ENGOUGH.<br> All I ask is do the accounting and give me numbers how you derive at your end result and I will kiss you butt if you are right.