1 reviews | Active since Jun 2013
HOW CAN I FIX MY ACCOUNT WHEN STAFF DONT UNDERSTAN
Hi Ray please see below my case number *** dating back 2013 requesting same as now. <br> Also find explanations in red to reconsile my account and correct misunderstanding attached documentation.<br> <br> Hope this is now resolved once and for all.<br> Thanks<br> It appear that there is no will to resolve my request or is it know how??????<br> <br> <br> <br> <br> <br> <br> CASE NUMBER : *** <br> Thank you for your e-mail.<br> <br> As per our telephonic conversation, please find attached change of ownership form to be completed and returned. Kindly also forward us your ID copy and we will assist you accordingly.<br> <br> We need the exact dates of the reconnection and disconnection requested of the smartcard in question.<br> <br> Should you require further assistance, please don't hesitate to contact us. <br> Kind regards<br> Motshidisi Kalanyane <br> DStv Enquiries Team<br> <br> <br> <br>
Please accept our apology for the delayed response and for the inconvenience caused.
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We are committed to resolving your query. We tried contacting you several times today to no avail, your line goes to voicemail. Kindly refer to your personal email address, we have forwarded a response where you can reply with the required information.
For any further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our apology for the delayed response and for the inconvenience caused.
We fully understand the frustration and irritation that you may have experienced in waiting for long periods of time, and in trying so many times to get resolution from us.
We are committed to resolving your query. We tried contacting you several times today to no avail, your line goes to voicemail. Kindly refer to your personal email address, we have forwarded a response where you can reply with the required information.
For any further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna