How bad can you actually be?

Just so you can all know. Logged an issue 2 months ago. For one month nobody did anything. Eventually I followed up and was promised that the issue is being escalated. Surprise surprise the person dealing with the issue does not answer her phone and has not provided me with any feedback. Does DSTV actually have no concept of customer service. Why oh why am I running around for 2 months..........Don't really expect a reply from DSTV. Just more half baked truths and fobbing off of client. Seems like the only thing DSTV is good at is taking your debit order each month.......