How are we supposed to watch DSTV

Monday 08-11-2021 my husband phoned DSTV multichoice call centre ***) and asked to be transferred to their technical department as we have been experiencing signal problems with our secondary decoder since Sunday 07-11-2021. The lady he spoke to took his name and number (still don't know why she took his details) promising him a call back and his still waiting on that call. Later the afternoon he phoned back and if they don't put him on hold for 15-20 minutes without telling him, they just pick up, say hello twice and drops the phone again or just simply take the phone of the hook. Tuesday 09-11-2021 he phoned them after no one made an effort to call him and the same service continued. After a hour and 30 minutes, he spoke to a lady who took his details again and asked if she can transfer his call to DSTV Multichoice N1 City Cape Town as he wanted to speak to a manager, his call got transferred, got picked up and again a lady answered, said hello twice and she dropped the phoned. When he phoned their store again the phone was off the hook. We didn't even receive a reference number and the decoder is STILL off!

What the hell are we suppose to do to get proper service from DSTV Multichoice? Your service is ****in ****ty and if the agents don't feel like working, why did you even bother going to work in the first place if you don't give the service expected cause you don't even do your ****in job!!!! Clearly your call centre thinks we have airtime and time to waste!