Horror of renting on Box Office

<p>So Miltochoice comes with this ground breaking invention of renting a movie in a few easy steps. I must say it has been the worst experience in the last month. Every time I rent a movie its not available but the money has been taken from my account because they are so competent in accounta but nothing else. I have to call the dreadful call centre where one encounters all sorts of agents who cant really help. I end up spending more on airtime than the movie I am planning to watch. This happens everytime and I am told by your agents that I am not the only one. Like who says that? Dont tell me that nonsense that I am not the only one, I am a paying premium customer. I need Multichoice to re-imburse me for my calls because I never fail to pay my premium yet you fail your end of the bargain. Also tell me when is this Box Office nonsense is going to be solved because defects are attended to immediately. This just seems like a norm in your pathetic service.</p>