IM
Itumeleng M
1 reviews | Active since Dec 2016
07 Dec 2016, 08:39
Horroble service
<p>I called in about a month ago to reconnect my services and change the billing date. I wake up this,morning my account has been deactivated, so naturally I call the helpdesk again. </p> <p> </p> <p>I was then advised that there is no record of my interaction on the system, and thus I did not call. I was assisted again with changing the payment date, however my services will only be reconnected after I pay the reconnection fee.</p> <p> </p> <p>I refuse to pay the second reconnection fee after paying, the consultant had no other alternatives for me, I was literally two shades from being called a ****. </p> <p>This is the worst service I have have ever recieved. I want ny account reconnected anf they will recieve payment on the 15 as requested.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Dec 2016, 09:19Dear Itumeleng Modise
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply07 Dec 2016, 09:19
Official
Dear Itumeleng Modise
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Dec 2016, 14:19Good day Itumeleng
Please be advised that your DStv service is disconnected due to short payment. We do not have any form of confirmation on our records showing that you requested the change of payment date.
Currently the payment date for your DStv account is on the 15th of every month. The total balance required for the reconnection of service is R578.03. This amount will cover your DStv service from today till the 14 January 2017. We have included the pro rata balance as the payment date is now changed from the 02nd to the 15th of every month.
Your DStv service will be reconnected once the payment reflects in your account.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Dec 2016, 14:19
Official
Good day Itumeleng
Please be advised that your DStv service is disconnected due to short payment. We do not have any form of confirmation on our records showing that you requested the change of payment date.
Currently the payment date for your DStv account is on the 15th of every month. The total balance required for the reconnection of service is R578.03. This amount will cover your DStv service from today till the 14 January 2017. We have included the pro rata balance as the payment date is now changed from the 02nd to the 15th of every month.
Your DStv service will be reconnected once the payment reflects in your account.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
IM
Itumeleng M's updateReviewer Update
07 Dec 2016, 18:21Hi Dinah,
Please check your records properly, as there was an instance where my services were disconnected and then reinstated before payment was made, this is the only form of evidence that I have to show that there must have been communication between myself and one of the staff members there.
The amount you are giving me and the amount I got this morning during the lengthy call are not the same, another example of the level of inconsistency we experience. Also included in the amount above is the reconnection fee, which then becomes a problem for me. I am more than happy to pay what I should excluding the reconnection fee as I made the call, unless you are also calling me a ****.
Thanks
IM
Itumeleng M's update07 Dec 2016, 18:21
Reviewer Update
Hi Dinah,
Please check your records properly, as there was an instance where my services were disconnected and then reinstated before payment was made, this is the only form of evidence that I have to show that there must have been communication between myself and one of the staff members there.
The amount you are giving me and the amount I got this morning during the lengthy call are not the same, another example of the level of inconsistency we experience. Also included in the amount above is the reconnection fee, which then becomes a problem for me. I am more than happy to pay what I should excluding the reconnection fee as I made the call, unless you are also calling me a ****.
Thanks
IM
Itumeleng M's updateReviewer Update
07 Dec 2016, 18:22Also, why am I not connected until the 15 and the amount should be due on the 15th
IM
Itumeleng M's update07 Dec 2016, 18:22
Reviewer Update
Also, why am I not connected until the 15 and the amount should be due on the 15th