Horrifying service from reputable establishment.

<p>Good day. I'm absolutely disappointed with DSTV. In June 2016, I called in and requested the consultant(Simpiwhe) to downgrade my Premium package to the Extra package. During the call I asked him if there will be any additional charges besides the R459.00. He advised and reassured me that there WILL NOT BE ANY ADDITIONAL PAYMENTS. 22nd July 2016 DSTV has debited a large sum of R1059.00, putting me out of my budget. 26th July 2016, I called in to enquire why I was debited for this high amount. The lady I spoke to told me that I'm still on DSTV Premium. I called in during the month of June 2016 and gave clear instructions to change my package to Extra. I then forwarded a complaint via the DSTV website but no one has contacted me ever since. I called in yesterday 27th July 2016 and was kept on hold +-8minutes, yet to find out that my package change to Extra was cancelled. I DID NOT authorize this upgrade to Premium package. In this time, I did not receive any communication or a courtesy call at any stage. DSTV has debited me for the full price the Premium package but changed me over to Extra yesterday 27th July 2016. I will not be held liable for the negligence of DSTV. Every month, my premiums are up to date and neither have I paid my premiums late. I will not pay for the mistakes or errors of DSTV. I want the balance credited back in my bank account. This past week when I call in to the call center I'm kept on hold. I also want my airtime spent on trying to resolve the errors of DSTV refunded along with balance over paid. Regards. Mr A Singh ********** 872.</p>