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Phiwa M

1 reviews | Active since Jul 2015

17 Jul 2015, 12:05

horrifying service from multichoice

from Tuesday, Multichoice call centre has been moving me from pilar to post. I have waisted hundreds of rands of airtime and time calling and they are not assisting. Their call centre are clueless and just dont care! My dstv has been suspended, made payment and emailed proof of payment, they re connected after numerous calls to them. Every morning when i switch tv on, its suspended again. Yesterday their enquiries dept called me and apologized and said it was due to their systems - confirmed that problem is sorted. Again this morning same thing... Have been calling them and they are not helpful and emails sent to ? not responded to!!!!!! I paid for the service snd deserve to be treated with descency!!!!! I am currently sitting without a service that has been paid for.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jul 2015, 14:09
Official
Hello phiwanm,

Thank you for taking our call today.

As per our telephonic discussion, your DStv service has been successfully restored.

Please refer to your personal email address for a detailed response.

Thank you for taking the time to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah


Best regards,