horrifying service

<p>Called dstv to reconnect my dstv they always help me with just the reference when I called at first I told them I am the one paying the dstv every month they accepted the reference number and asked me security questions only thing they wanted was scq number which I didn't have so I told them I will call later so I could look for the scq number they wanted when I called 2nd time I was assisted by Charity Ubisi who was very rude said she won't help me with only the reference number did not want to ask security question just said she won't help without I'd no even if I have reference number even worse she kept laughing while speaking to me which to me is sign of disrespectand is very unprofessional from a big company such as multi choice I was very disappointed and upset as I used a lot of airtime and still receive such poor service. Multi choice should really check the people that work for them its unacceptable.</p>