Horrified with service received

So I logged a call into the call center today at around 11am, to activate my Explora, after holding on for 5 to 10 minutes of a call I am paying for, I get told by the consultant that she was not able to link the Explora and she has escalated it to the technical department, she confirmed the process should be sorted in most 2 hours, I call back, in 2.5 hrs time, speak to Vusi in the call center who says that he will come back to me with an update, 2 hours later, no update,I call yet again, to be told by a Millicent in the call center that it will take maybe another hour, I have to make another call back, this time I want to speak to someone who can give me more than I got for the last 4 hrs, so I ask for a Manager thinking that maybe just maybe we care about what kind of image is be put out there, and Palesa Mavuso, the supervisor of the call center tells me there is no one that can be contacted to get an update! ***!!! I mean seriously, what effort have you made to even find out how far along the process is? I've spent in total a good 45minutes combined in all my calls to multi choice today, and the Supervisor tells me basically we will get to it when we get to it! DISGUSTED!