Horrific service received

I called Dstv Customer Care to find out how much I need to pay in order to activate my account, the agent that I spoke with told me that I need to pay R297.67 which I paid after speaking to him.

The amount I paid was R298. When I opened up, the channels where still not playing and I had to make another call and was told that the payment is not reflecting on their system and was asked to send proof of payment to *** of which I did.

I had to make the 3rd call to them explaining the same issue over and over again!!!! which was very frustrating as the services were still not up and running. I was told to unplug and plug the decoder and remove LNB cable(*I think that's how it is called) and insert after 5 mins and still the channels where not working.

4th call I explained the same thing and asked the agent that I spoke with to put me through to the manager as I have not been receiving any assistance from the agent. I told the agent that other channels are playing however CHANNEL 161 is not working.

I waited for the manager to give me a call as I was told that he was on another line and could not take my call, gave the agent the number to be contacted on, to my surprise that manager did not bother to call me back.

The whole of Saturday 16/12/2023 there was still no help after so much airtime and energy wasted speaking to agents with no help.

Sunday 17/12/2023 morning I called again and was advised that I need to take my Decoder and go to the nearest Multichoice. I went there and was advised that there is nothing wrong with my decoder even though channel 161 and some channels were still not working.

Monday 18/12/2023 after work, I had to waste another airtime to call DStv and the agent disconnected my call. I called again after that incident and the lady by the name Thato Katle I explained to her the issue that I have some channels that are not working and she interrupted me while talking and told me what I need to do, she told me to press the blue button and click reset channels and I ended up on Installation wizard as she was telling me what I need to do, NB (*please note that she did not ask any details pertaining my account) I told her that what she told me to do after Quick Setup it is not allowing me to press SCAN there was a notification stating: "Scanning can not be done due to poor strength and quality signal."

I told her and she placed me on hold again for a good 25 minutes when she got back to me she said that she has spoken with her TM and was advised to let me know that I need to get the Installer to fix the issue. The issue that SHE MADE and I asked her that who will pay the Installer as she is the one that told me to do what she is said. My services have not been disconnected and the issue is still not fixed now am I unable to watch any channels because on my screen there is a Installation Wizard page. After asking her questions she decided to drop the call purposefully.

The service that I have been receiving from DStv Customer Care is appalling!!!!!!!!!!!!!

After speaking to Thato and dropping the call while talking to her, I had to call only God knows how many times I have been calling DStv Customer Care, Noxolo told me I quote: "Thato was not supposed to make such diagnoses without opening the account first and I am unable to assist you on my end." Noxolo logged a complaint and also I wanted her to get the recording of my call with Thato(the previous agent) because I need their boss to listen to it and give me a proper resolution. She told me that the BS will call 19/12/2023 which was yesterday up to date I have been waiting for the call coming from DStv BS.

The issue has not been fixed which I need to be fixed ASAP, they need to get the installer and pay that person as I wont be making any further payment.

So far I have been paying for the services that I am not at all receiving.