1 reviews | Active since Jun 2016
HORRIFIC SERVICE, DSTV INTERNET DOESNT WORK AND NO ONE CAN HELP WITH ANY QUERIES NOT THE CALL CENTRE TEAM LEADERS OR ANYONE
Once again back on the Hellopeter to Complain about Multichoice, DSTV INTERNET is completely just a money making sham, you partnered with MTN, I should have just went directly to MTN and rather use them direct, their service is far better than your money making uncompetitive company, you have a DSTV trusted home app for the internet that no1 can register on, I had to collected the router although it was supposed to have been delivered now the router doesn't accept the password, the trusted home doesnt work, I received an sms that there was an issue with trusted home thus creating an issue with linking devices to the router so it doesnt work.
When we call YOUR CALL CENTRE CAN'T ASSIST WITH THE ROUTER, THEY CAN"T TRANSFER THE CALL ANYWHERE, NO ONE CAN ASSIST WITH THE ROUTER OR ANYTHING RELATED TO THE TRUSTED HOME, ITS SO SAD THAT SOUTH AFRICA HAVE NOT PROPERLY GIVEN YOUR COMPETITORS A CHANCE BECAUSE I'M SURE THEIR SERVICE DELIVERY WILL BE CUSTOMER DRIVEN WHERE CUSTOMERS CAN ACCESS A TECHNICAL TEAM WHO CAN ASSIST, OR SPEAK TO A MANAGER WHO'S THE LAST RESORT, YOUR RESPONSES ON HELLOPETER TO CLIENTS IS HIDDEN FROM THE OUTSIDE WORLD, RESPOND DIRECTLY WHAT DO YOU HAVE TO HIDE, ALL YOU SAY IS SOMEONE WILL CALL YOU AND THAT HAPPENS 8 DAYS AFTER YOUR COMPLAINT.
YOU HAVE ADDED A PRO RATA TO MY ACCOUNT FOR THE ROUTER, THE DEBT WILL GO OFF BUT SERVICES NOT RENDERED AND NO ONE CAN HELP WITH THAT NOT EVEN YOUR CALL CENTRE.
WHEN YOU DEBT MY ACCOUNT, DEBT FOR THE SERVICES YOU HAVE BEEN ABLE TO PROVIDE ALTHOUGH I HAD TO FIGHT FOR THEM AND THATS THE EXPLORER PRICE LOCK DEAL, IF YOU DEBT FOR THE INTERNET YOU'LL BE *****ING MY MONEY BECAUSE YOU ARE UNABLE TO RENDER THAT SERVICE.
YOUR SERVICES ARE NOT SERVICES AT ALL CAUSE SERVICE ISN'T A CULTURE IN DSTV, YOUR CONSULTANTS ARE LIMITED AND RESTRICTED TO TRAINING OR INFO TO ASSIST THE SAME CUSTOMER THAT CONTRIBUTE TO YOUR ANNUAL NET INCOME.
26 YEARS OLD BUT YOUR SERVICE DELIVERY, OPPERTUNITY TO COMPLAIN IS 2 WEEKS OLD. All reviews are in the red, go figure now here comes the generic response
