Horrific Service

Tried to downgrade, but been given the run around. Spoke to a terrible agent and an even worse Manager....No resolution only challenges...zero customer service!!!! I don't get why you need to downgrade on the payment date when you pay upfront for the month ahead and why am I being charged R140.45 for 7 days "grace period" which I did not request and was unaware of, usually they disconnect your service the day after your due date....did not even watch the so-called grace period service as was in the interim of moving house...It's no wonder everyone is choosing Netflix.....