HORRIFIC service at Pietermaritzburg branch

I would like to complain about the HORRIFIC service at your Pietermaritzburg branch. My DStv keeps needing to be reset and the only way to do it is to go into your store. The staff are completely useless, stuffing their faces with take out from 9:30. They stop working with a MASSIVE queue so that they can eat food and it’s not even a lunch break!! It’s takes HOURS to get help. It is completely unacceptable, dstv is not cheap and I have had 2 months without it because I keep needing to go into your store and don’t have time to wait in the long queues. Please your Pietermaritzburg store needs new management urgently