HORRIFIC SERVICE

About a month ago, I received a call from DSTV / Multichoice, promoting a price lock deal with an upgraded decoder for R799 per month for 12 months. The decoder arrived about a week later. The installer did his thing, activated the new device, and had my old decoder deactivated. My current subscription was R900 odd and I was expecting a decrease as advertised and stated on the box. Today, a debit order of R900 odd went through my account! I jumped on the phone and had THE ABSOLUTE WORST client experience of my life! Spoke to about 6 consultants. Worst of all, after complaining, the due amount on my DSTV APP increased, all by it's "20%" self to over R3000.00! It is now past 21H00, I am tired of poor customer service, tired of listening to horrific music, tired of being **********. (By the way, if this R3000 odd debit order goes through my account, I will lay a charge of theft / ***** with my local SAPS.)

Good night DSTV / Multichoice

Regards

Your (once) loyal customer

WJ Smit