BP
Bashnee P
1 reviews | Active since Jul 2020
02 Mar 2022, 11:27
Horrific service
I canceled DSTV last year. A week ago I got an sms from multichoice informing me that they would be debiting my bank acc for almost R4000. I spoke to Lorraine at cancellations and she told me that I was jumping because I received an sms it doesnt mean the money would be taken off. Miraculously the money was taken off as per the sms. Called again and was told that I would get a refund. A week later with no refund I called yet again. Now I've been told that they have deleted my banking details so I must send them a letter. THIS IS ABSOLUTE *******. YOU DEBITED ME FOR A SERVICE I DO NOT HAVE AND NOW REFUSE TO GIVE ME BACK MY MONEY!
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Replies (3)BP
Bashnee P's updateReviewer Update
02 Mar 2022, 12:40Please investigate why the consultant told me that I was jumping. Is that the way for a customer or any person for that matter to be spoken to? I had every right to be upset and you still went ahead and debited me for basically no reason since I am thankfully no longer your customer.
BP
Bashnee P's update02 Mar 2022, 12:40
Reviewer Update
Please investigate why the consultant told me that I was jumping. Is that the way for a customer or any person for that matter to be spoken to? I had every right to be upset and you still went ahead and debited me for basically no reason since I am thankfully no longer your customer.
BP
Bashnee P's updateReviewer Update
03 Mar 2022, 16:43Sent an email to follow up and no response or acknowledgement. Surprise surprise.
BP
Bashnee P's update03 Mar 2022, 16:43
Reviewer Update
Sent an email to follow up and no response or acknowledgement. Surprise surprise.
BP
Bashnee P's updateReviewer Update
06 Mar 2022, 20:05I have yet to be contacted by the so called hello peter team AND I STILL DON'T HAVE MY REFUND! EVERY PERSON THAT I SPOKE TO SUPPOSEDLY REQUESTED THE REFUND BUT TO DATE IT HASNT BEEN DONE. THEN I GET AN EMAIL SAYING NOTHING HAS BEEN DONE AND SOMEONE WILL LOOK INTO IT.
BP
Bashnee P's update06 Mar 2022, 20:05
Reviewer Update
I have yet to be contacted by the so called hello peter team AND I STILL DON'T HAVE MY REFUND! EVERY PERSON THAT I SPOKE TO SUPPOSEDLY REQUESTED THE REFUND BUT TO DATE IT HASNT BEEN DONE. THEN I GET AN EMAIL SAYING NOTHING HAS BEEN DONE AND SOMEONE WILL LOOK INTO IT.