Horrific Service

<p>I am gobsmacked about what happened in the past 3 days. Some history...</p> <p>1. -Jan - On Premium... R759 debit order went off</p> <p>2. -Feb - on DSTV Family - R219 Debit Order went off</p> <p>3. -Feb - Primary Decoder died, Call Centre Agent moved services to 'Holiday Home' Service.</p> <p>4. -Mar - Debit Order does not go off</p> <p>5. - 6 Mar - Service Disconnected - Debit Order not applicable but credits moved from Residential to Holiday on callcenter agent's suggestion to restore services. The callcenter agent said she will request the service to be moved to residential.</p> <p>6. - 6 Mar - An hour after the call, service is disconnected again. Callcenter agent reconnects and moves service from holiday to residential. I was asked what package I was on and I guessed DSTV Access. So was connected to Access (which suits me fine)</p> <p>7. A debit order for R50 went off my account... why?</p> <p>8. - 8 Mar - Service disconnected again. This call felt like I was on a prank call with Whackhead Simpson. I asked to speak to a supervisor 3 ort 4 times which was promptly ignored. I was told that only R50 credits could be moved from holiday to residential and that I owed over R200. When I queried that I was told that I cant expect to watch tv for free! When I challenged the cost all of a sudden a plan could be made and I owe R28, and then a few minutes later R55.</p> <p>9. - 9 Mar - Logging into my account I now owe R178, but I am on a R99 per month service. </p> <p>I honestly dont know what the hell is going on here. </p>