Horrific service....

I requested my price lock in May 2019, of which I was quoted R855, at the time I also requested the indian bouquet I currently have be cancelled at the end of June prior to the price lock starting. In July I was billed for the indian bouquet and it is still active, i tried to cancel and the call centre agents cannot do so and requested i contact the price lock department. This department number continuously rings, over and above that I am now been charged R999 for my price lock which i have not agreed too. Every escalation and agent or manager i have spoken to promises to assist and get back to me but never does. This is the poor service no wonder people are opting for netflix.