1 reviews | Active since Feb 2014
Horrific service
On ***8, I prepaid my annual subs of R7315, covering me for a full year until ***8.For some idiotic reason, Dstv removed R3322-72 from my account on ***8.Despite numerous calls, nobody could provide any answers, leaving me with no option but to ask my bank to reverse same on ***1.On Wednesday ***7, I called Dstv to pay my annual subs for a further year, but was told that I was in arrears R3322.i spoke to a lady early this morning, who promised to get back to me by noon today.No response.I later spoke to Chantal who also could not provide answers.One Lukanio (teamleader) was supposed to call me thereafter.Still waiting.How is it possible not to resolve an elementary query after 7 months ????? This can only be attributed to incompetence.Horrible service.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been corrected and all adjustments done.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been corrected and all adjustments done.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.