Horrific/ nightmare Service from Multichoice and its staff!!!

I am extremely dissatisfied with the service I have been receiving from multichoice contact centre! I took up a package that suits my budget last year, but someone decided to add extras without my knowledge or consent. This extra cost is being included on my premiums, from Nov 2022 to date. I only noticed this in Jan 2023 and have been calling DSTV since then to have this issue rectified which to this day has not happened! This is such a nightmare. I must phone DSTV all the time, but I am not getting any help! I am very unhappy with some of the staff’s attitude, rudeness and arrogance specifically experienced from Nosipho Zini and N Mnzama! They were very inefficient, did not show any interest in helping me with my query and just went mute during the call.