KK
Kim K
1 reviews | Active since Feb 2011
12 Dec 2024, 19:28
Horrific Installation by a DSTV Installer - MTE
Absolute horrific experience with an installer that you recommended. Apart from having to be called numerous times, the installation is horrific. There is a loose cable, it was barely dug underground, it was not put in conduit piping, the cable is already coming through underground. STOP recommending MTE installers. The owner Lazarus admitted that the workmanship is poor and said he’d send them back 12/12/2024, and is now ignoring all my calls. In the event that it rains, water will get in the pipe and blow up the TV, will DSTV pay for a replacement. I have photos of how bad the installation is. Do you even bother to vet these fools? So now I must pay a private contractor. I’ll be sending the bill toDSTV!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Dec 2024, 20:26Hi Kim,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Dec 2024, 20:26
Official
Hi Kim,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
KK
Kim K's updateReviewer Update
16 Dec 2024, 12:01Hi
This response isn’t good enough. I would like to share photos of how bad the installation is. The installer that you recommended MTE - Lazarus, doesn’t care, he isn’t responding to calls or messages- why - because he knows DSTV will pay him, so there is no recourse. His staff member Tebogo who did the installation admitted it extremely poor workmanship. In an economy that is struggling, you’d think these guys would take pride in their work.
And that DSTV would show more commitment to resolving issues quickly, it just adds to brand equity dropping.
This response isn’t good enough. I would like to share photos of how bad the installation is. The installer that you recommended MTE - Lazarus, doesn’t care, he isn’t responding to calls or messages- why - because he knows DSTV will pay him, so there is no recourse. His staff member Tebogo who did the installation admitted it extremely poor workmanship. In an economy that is struggling, you’d think these guys would take pride in their work.
And that DSTV would show more commitment to resolving issues quickly, it just adds to brand equity dropping.
KK
Kim K's update16 Dec 2024, 12:01
Reviewer Update
Hi
This response isn’t good enough. I would like to share photos of how bad the installation is. The installer that you recommended MTE - Lazarus, doesn’t care, he isn’t responding to calls or messages- why - because he knows DSTV will pay him, so there is no recourse. His staff member Tebogo who did the installation admitted it extremely poor workmanship. In an economy that is struggling, you’d think these guys would take pride in their work.
And that DSTV would show more commitment to resolving issues quickly, it just adds to brand equity dropping.
This response isn’t good enough. I would like to share photos of how bad the installation is. The installer that you recommended MTE - Lazarus, doesn’t care, he isn’t responding to calls or messages- why - because he knows DSTV will pay him, so there is no recourse. His staff member Tebogo who did the installation admitted it extremely poor workmanship. In an economy that is struggling, you’d think these guys would take pride in their work.
And that DSTV would show more commitment to resolving issues quickly, it just adds to brand equity dropping.