Horrific experience with DStv

If it was possible I would give them a negative star. I have really had a horrible experience with DStv. I mistakenly paid money into the DStv account instead of the account I had intended on the 10th of June 2022. I called in to get a refund, I was assisted by a lady who said it would take place she did not require any documentations just my bank account details and ID, address and my contact details. She told me the money would be refunded within 5-7 days.

I kept calling in to check the progress because it did not reflect after those days and mind you I am in desperate need of my money. When I called in again I was told it would take 7-14 working days now. To my surprise before the 14 days on my payment date, money was taken from the money I asked a refund from.

Disgruntled/dissatisfied does not begin to explain how I feel. I am furious to say the least. Due to this incompetence and lack of professionalism I decided to cancel my DStv account. I was assisted by a gentleman who told me my refund would reflect within 3-7 working days. Is it 5, 7, 14 or 3 working days that the money will reflect. I am appalled by DStv and some of its staff. Still the gentleman that assisted me did not ask or even tell me to send any documentations to accompany my refund.

On the 29th of June I got a call from Khensani telling me my refund was not a successful because I did not send a copy of my ID, bank statement and proof of payment. She was the only one to tell me that I needed to send in these documents. From the numerous consultants I spoke to from the 10th till the 29th of June, she is the only to tell me this.

I agree I made a mistake by paying the money into the wrong account but in no way should I have to suffer so much for what is rightfully mine which is my money. On top of that I was told I won't get the full amount because of the charges on my account.

At this rate I am never opening a DStv account again or encouraging anyone to stay with DStv or get a DStv account.

Wow, for a company that prides itself in being the best it surely has failed to prove that to me. However I still haven't got my money back