TX
Thembakazi X
1 reviews | Active since Feb 2018
21 Apr 2024, 20:22
HORRIFIC CUSTOMER SERVICE JOURNEY
Multi choice you need to train your customer service advisors, a multi billion company like yours cannot have a bunch of *********** staff like you have.
What is so difficult in reconnecting a service.
I spoke with 3 agents today, last two being Linah and Matshidiso. Linah misled me and said I'll pay pro rata until the 26 and when I went to the payment page it is showing full amount reconnected to Matshidiso who told me something totally different about invoice being closed in 5 days
I was even given a pro-rata quote by the first agent of R180.65 and all of a sudden it's invoices am highly disappointed I thought by now I'll be streaming seen not.
Disappointment is an understatement
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Apr 2024, 20:27Hi Thembakazi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Apr 2024, 20:27
Official
Hi Thembakazi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TX
Thembakazi X's updateReviewer Update
21 Apr 2024, 20:37Mxm response will not reconnect my streaming service
I'll wait until 26
I'll wait until 26
TX
Thembakazi X's update21 Apr 2024, 20:37
Reviewer Update
Mxm response will not reconnect my streaming service
I'll wait until 26
I'll wait until 26