Horrific customer service in under a week

Zero stars should be an option. This is the most useless contact center I have called in my life. This is my second hello Peter comment in less than a week. I tried to connect premium at my holiday home for the weekend and the following happened:

1. The app did not let me process it 2. The website did not let me process it 3. The call center after 7 mins on the phone wanted to put me on hold to contact their team leader because they couldn’t do it

She could not explain the situation so the me not assist in any shape or form.

This is after I spent over 150 minutes since Saturday trying to get them to disconnect my services and pass a credit after they debited me 4 times for the entire month after using dstv for 2 days.

This is absolutely putrid. They also correctly passed a credit that basically cost me R70 a day for premium.

Not even a phone call to apologize after my last complaint. It is as if they do not care about their customers at all.