Horrific Customer Service

Upgraded my dstv account from compact to premium on 29 August 2015. Since the upgrade request i have called the call centre (***) on four occassions i spent almost a huge amount of time waiting as no one could assist and reslove my query. In total ive spent over 2 hours on the telephone at my cost following up and check with dstv who at dstv is not doing their job like they have been hired to do so. At the point of this mail the issue is still not resolved. The last person i spoke to was Joan Mothibi who said that it was a IT issue and they are working on it. This excuse was the third ive heard from the four consultants ive spoken to this week. I am utterly guttered by the level of service received, all i kept hearing from the helpless consultants was \ your matter has been escalated". it left me wondering if anyone at dstv understands the definition and purpose of the word escalate as my issue is still being escalated to the next level maybe it will be left in god's hands at some point. My problem is simple"