Horrific Customer Service

I took out a contract in August 2017 I'm still waiting for my connector. I contacted :Mpho.Phatsoane in December and she responded on Monday 10/04/2018 after I complained on the call center. The call center manager Shezlin Sampson promised to get back to me on Monday 10/04/2018 I'm still waiting for a response. I spoke to a Nombuso on Thursday to complain after a 4 minute conversation she asked me if I'm calling about my password(totally unrelated). Mpho now advised that I need to go buy the connector and claim back. They don't deliver after she promised to deliver it 8 months ago.