horrific BOT service

Tried whatsapp chat with multichoice to deactivate extra view services and insurance on one of my decoders and I did not come right as on the chat they had no option to assist me and kept redirecting me to the same option that were not helpful and therefore logged on my PC and went for a live chat cause calling multichoice call center is a pandemic itself . So on the BOT chat I spoke to Nthabiseng Khumalo who was bluntly Rude and basically did not even care about not displayed and remorse . I believe that chats re documented as well and multichoice can retriee the chat and see exactly what I went through with that lady , treated me like I am dumb and she is doing me a favor . this all happened on the 20 June 2023 around 13h36 .

felt like a ******** speaking to that lady , below is the actual chat history

Nthabiseng . has entered the conversation Good day, you are speaking to Nthabiseng and I will be assisting you today. 🌼 How may I assist you? 1:37 PM 1:46 PM, Yesterday I am afraid I will need to end the chat since I can see that you have already left the chat. Please contact us again when it is a more convenient time for you. 1:46 PM The conversation was marked complete. not like you guys are effective or quick in responding 1:50 PM I’m trying to understand your query since it seems a bit beyond my abilities. I’ll need a bit of help from you.

First, select one of the following option(s) that is closest to your query 👇 Why is DStv prices going UP Track Order 1:50 PM extraview 1:50 PM Get assistance with Xtraview by speaking to one of my team members. Speak with an Agent 1:50 PM Speak with an Agent 1:50 PM I need a few details before transferring you to an agent! Please click the button below to continue. 1:50 PM Continue 1:50 PM Please fill out the details below and click Send 👇 Click here to select a query Who is the registered Account Holder Send 1:50 PM Alright. Please give us a moment while one of my team members steps in... Nthabiseng . has entered the conversation 1:51 PM Hi there hope you will be able to assist 1:51 PM Good day, you are speaking to Nthabiseng and I will be assisting you today. 🌼 How may I assist you? 1:52 PM i want to cancel extraview 1:52 PM are you there ? 1:54 PM Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address

· Cell phone number. 1:55 PM *** Nhlanhla Ngubeni 466 Khapamali street , soweto Phiri *** 1:56 PM Thank you. Please wait a moment while I access your account. 1:56 PM does it take this long to check an account ? 2:00 PM *** - I cannot find an account using this email address. 2:01 PM *** 2:01 PM are you still looking for the account 2:03 PM *** - please advise if there is no mistake in the number sent. *** - please advise if there is no mistake in the number sent. 2:04 PM there is no mistake 2:05 PM Please send a copy of your ID. Kindly tap on the buttons below to upload the required documents👇:

Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed. Upload Image Upload PDF 2:05 PM that is my number *** copy of my ID for what when i am querying an existing account 2:06 PM Please send a copy of your ID. 2:06 PM please give me your call center number 2:06 PM ***. 2:06 PM Please send a copy of your ID. 2:09 PM Upload Successful for "ID Copy 2.pdf" Open Link you would swear i was committing ***** here 2:11 PM Is there anything else I can assist you with? 2:12 PM what do you mean when you have not even assisted me with my query , how did we get to anything else this is a joke you said i must upload my ID and i did now you asking is there anything else may i get a ref number for this chat please 2:14 PM Please note that I have advised above that Xtraview has been broken, 2:14 PM ai bo sis you wanted my ID copy and you never advised on any feedback i need to cancel insurance as well for one of my decoders 2:15 PM Please note that you will need to contact our decoder insurance team on the following number to cancel the decoder insurance: *** or send an email to ***. Please send a screenshot of our chat when I asked "is there anything else I can assist you with". 2:16 PM Hey, are you still there? 2:18 PM im here how can i upload you the screenshot 2:19 PM Please send a screenshot of our chat when I asked "is there anything else I can assist you with". 2:20 PM send me something to upload it 2:20 PM Please use the link provided above that I provided for you to upload your ID. 2:20 PM and you can check your response at 2h11 thats when you asked me exactly that 2:21 PM Is there anything else I can assist you with? 2:21 PM uyaphinda futhi , can i have a chat ref please Upload Successful for "screenshot.pdf" Open Link open attachment cause clearly i am making this up and you did not send it Hey, are you still there? 2:23 PM can i have a ref number please 2:25 PM Please note that Xtraview has been unlinked and you will need to contact our decoder insurance team on the following number to cancel the decoder insurance: *** or send an email to ***. 2:26 PM may i have a ref number please 2:26 PM Please note that there is no reference number, you can take screenshots. 2:26 PM your surname Nthabiseng ? 2:26 PM Yes. Khumalo. 2:27 PM asibonge , 2:27 PM Is there anything else I can assist you with? 2:28 PM even if there was i would not waste your precious time with it 2:28 PM