Horrific and ******** people

<p>On the 4th March 17 I entered into a contract with the DSTV Decoder compact , I purchased the R539 explore price lock . upon the delivery on the 7th we discovered that the consultant told us about the features that this option doesn’t cater for. I immediately enquired about the Wi-Fi-connector that was promised with this package. it was clearly established from day one when I called the contact centre that the consultant ( dstv) made an error as it was noted on their system under my decoder number that I was informed about the R939 package. after few attempts in resolving this issue talking with different call centre agents , then the debit order for full subscription and a prorated fee went off from my account. I demanded to speak Jabulile Tlhapane the team leader for the inbound who promised to resolve this issue for me and also advised me that the debit order will be reversed . I spoke to Nomvuyo masum who then put me on a hold for more than 10 minutes . I have to plead with agents to provide me with their managers details or to speak to the manager but with no luck . I have never seen such an appalling service from a formal big organisation such as DSTV MULTICHOICE. This monopoly must be broken is extremely horrific . as if it is enough , Tshepiso Modise refuse point blank to give her manager by the name of Ryno Rautenbach the phone , I tried calling back requesting to speak to Ryon it was as if the agents have rehe****d the same line, that all their managers are in the meeting,. After more attempts Tshepiso Modise sent an e-mail telling me that the journal for the debit order reversal was signed and the money will be electronically transferred into my account. Another week has passed by again with no money , no Tshepiso to respond to my e-mails. I hope somebody will do something about this. </p> <p> </p>