Horrid Service

I don't even know where to begin with the horrid service I have been receiving. I firstly had an account with Multichoice which I cancelled 2020 under my name and it was transferred to my husband's name. Then we cancelled last year April 2021. We then decide to reconnect now in July which was also another horrid experience. And then now my husband and I are being billed for 1 account. I don't even know how to explain what is happening but it has been an absolute nightmare dealing with Multichoice because even when you call them you are sent from pillar to post. The ladt time we spent almost R200 on just getting reconnected, if only we knew what we were setting ourselves up for. I regret ever giving them a second chance or thought. Now we are alleged to be owing three amounts R543 under my name, R570 and R920 under my husbands name. Can someone explain how on earth is this possible.